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Ordering & Shipping

ORDERING

A seller’s permit is required to open an account.
Existing customers must provide a working phone number, which will be used as an account number for every purchase.
Orders are subject to MTK USA Inc. dba Nox Anabel availability, and prices are subject to change without notice.
Credit cards, wire transfers, and cashier’s checks are acceptable payment methods.
Please note there may be a slight color difference per production lot.
Retailer membership requires a minimum of $1,200.00 (USD) per year to be renewed.
The company can refuse service, order, or retailer membership.

SHIPPING

The default shipping method is UPS Ground unless otherwise requested.
Orders can take 1-2 days to be processed and shipped.
When estimating dates, the shipping estimator provided at checkout will consider our warehouse processing times. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when making your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours.
Shipping costs are calculated during checkout based on the ordered items' weight, dimensions, and destination. Shipping payment will be collected with the purchase.
Once your order has been shipped, you will be emailed shipping confirmation, including the tracking number for your package. Tracking information will be updated within 24 business hours of shipment.
Customers are responsible for all shipping costs, including return fees for a non-delivery. For refused shipment, the customer must pay the round shipping fees of the respective packages and the handling fee of $30.00 (USD) per package without exception.
Import duties and taxes for international shipments may be payable upon arrival in the destination country. This varies by country, and MTK USA Inc. dba Nox Anabel encourages you to know these potential costs before placing an order with us.
Suppose you refuse to pay duties and taxes upon arrival at your destination country. In that case, the goods will be returned to MTK USA Inc. dba Nox Anabel at the customer's expense, and the customer will receive a refund for the value of the goods paid minus the cost of the return shipping. The cost of the initial shipping will not be refunded.